Use this page to reach customer care about an order, delivery, return, exchange, payment question, product detail, or privacy request.
Customer Care Hours
Customer care is available Monday to Friday, 9:00 AM–5:00 PM in the store timezone (America/New_York). Messages received outside these hours are handled during the next service period.
Order Requests
Include the order number and a concise description of the request, but do not send full card details. You may request cancellation before shipment; after shipment, the Refund Policy applies.
Merchant and Customer Care Information
Store name: burtsbees
Contact email: support@burtsbeore.shop
Phone: (919) 753-8327
Physical and return address: 127 E 9th St, Winston Salem, NC 27101, US
Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/New_York).